Customer Service

We are a privately owned British business with almost 50 years of construction, industrial, domestic and specialist industry knowledge.

Having quality customer service is one of our core strengths. There is a wealth of knowledge available through our experienced sales department and we have a specialist technical help line to offer advice on product selection and installation covering the entire Europa range. Our delivery options are designed for a quick turnaround, allowing you to service your customers efficiently.

• Same day dispatch
• 1–2 day standard delivery
• Next day delivery available
• Direct to site
• Free collection from Luton or Manchester

Product Range

Our teams continually monitor market trends to identify the best mix of new products for our customers.

We provide a full range of products and solutions for housing, developments, commercial and residential projects to suit all requirements at competitive prices without compromising on quality:

• Switch-Disconnectors
• Consumer Units
• Enclosures
• Adaptable Boxes
• Industrial Plugs & Sockets
• Interlocked Sockets
• Control Gear
• Surge Protection
• Large fuse selection

Sentinel Consumer Units – Protecting the Heart of the Electrical Home

Our Sentinel Consumer Units are built to deliver robust, durable solutions at competitive prices - without compromising on quality. With time saving features such as flexible knockouts and spring-retain screws. All boards and supporting devices are certified to industry standards.

Bespoke Builds

Our company has 2 extensive warehouse facilities (Luton & Manchester) providing 50,000 square feet for a large stock holding as well as assembly capabilities for bespoke solutions.

This allows us to adapt current products or create a complete bespoke design to meet urgent customer requirements. Our UK-based technical team are on hand to help at every stage in the process to ensure you find the correct solution for your application.

One of our most recent investments for delivering increased efficiencies and customer service is our Titan T1 Fibre Laser Machine; enabling us to bring our backplate machining, and panel cut-out processes in-house and offer the additional service of panel etching for annotation, company logos and part numbers.

Quality

Dedicated to delivering quality service whist making positive changes towards a sustainable future, we are certified with ISO9001:2015, ISO14001:2015 and the ISO45001:2018 in addition to industry leading accreditations such as RISQs, Achilles UVDB and Cyber Essentials.

Europa products are certified to required industry standards, with approvals according to: CE, UKCA, TUV, SEMKO, UL & CSA. We are also affiliate members of the EDA. In addition to our popular Europa brands including Sentinel and Safe Switch, we are also distributors for leading manufacturers:

• ONKA
• Siba
• Dehn
• Mersen
• Lawson
• Fanton
• Relpol

All Europa products conform to the current RoHS guidelines and all our electrical waste is disposed of in compliance with the current WEEE regulations.